Refund Policy

Last Updated: January 11, 2026

Our Refund Policy Statements.

Thank you for choosing PassWay.lk for your learning and exam preparation needs. We are committed to providing a high-quality learning experience. Please read our refund policy carefully before making any purchases on our platform.

1. Refund Eligibility (Strict 24-Hour Policy):

passway.lk offers refunds strictly within 24 hours from the time of purchase. Refund requests submitted after this period will not be considered. All refund requests must include a valid and verifiable reason.

2. Valid Reasons for Refund:

Refunds are issued only under specific circumstances, including but not limited to:

Technical issues that prevent access to purchased content
Duplicate or accidental purchases
Payment errors resulting in incorrect charges

3. Non-Refundable Cases:

Refunds will not be provided in the following situations:

Requests made after 24 hours from the purchase time
Change of mind after accessing or consuming course content
Failure to use the service due to personal reasons

4. Stay Informed:

We encourage all users to periodically review this Refund Policy for updates. Any new policy or updates to this page will be:

Announced via our official communication channels
Reflected on this page with the new effective date
Applied only to future purchases after the policy goes into effect

5. Refund Review & Processing:

All refund requests are subject to review and approval by passway.lk. Approved refunds will be processed within a reasonable timeframe using the original payment method. passway.lk reserves the right to make the final decision on all refund requests.

6. Contact Us:

If you have any questions about this policy or would like to know more about the upcoming refund system, feel free to contact us at:📧 administrator@passway.lk

Refund Policy

Our Refund Policy Statements.

1. Refund Eligibility (Strict 24-Hour Policy):

passway.lk offers refunds strictly within 24 hours from the time of purchase. Refund requests submitted after this period will not be considered. All refund requests must include a valid and verifiable reason.

2. Valid Reasons for Refund:

Refunds are issued only under specific circumstances, including but not limited to:

Technical issues that prevent access to purchased content

Duplicate or accidental purchases

Payment errors resulting in incorrect charges

3. Non-Refundable Cases:

Refunds will not be provided in the following situations:

Requests made after 24 hours from the purchase time

Change of mind after accessing or consuming course content

Failure to use the service due to personal reasons

4. Stay Informed:

We encourage all users to periodically review this Refund Policy for updates. Any new policy or updates to this page will be:

Announced via our official communication channels

Reflected on this page with the new effective date

Applied only to future purchases after the policy goes into effect

5. Refund Review & Processing:

All refund requests are subject to review and approval by passway.lk. Approved refunds will be processed within a reasonable timeframe using the original payment method. passway.lk reserves the right to make the final decision on all refund requests.

6. Contact Us:

If you have any questions about this policy or would like to know more about the upcoming refund system, feel free to contact us at:📧 administrator@passway.lk

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